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Privacy Policy
Privacy Policy
At First LionRidge Capital Bank, protecting your privacy and safeguarding your personal information are among our highest priorities. This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained from customers, visitors, and users of our banking services, website, mobile applications, and related financial products.
Information We Collect
We may collect personal information including your full name, residential address, mailing address, telephone number, email address, date of birth, government-issued identification details, employment information, financial information, account details, transaction records, and any other information required to provide banking and financial services.
We may also collect technical information such as IP addresses, browser types, device identifiers, operating systems, website usage statistics, cookies, and security-related data to improve our services and protect customer accounts.
How We Use Your Information
Your information may be used to:
- Open and manage banking accounts.
- Process deposits, withdrawals, transfers, and payments.
- Verify customer identity and prevent fraud.
- Provide customer support and account services.
- Comply with legal and regulatory obligations.
- Improve products, services, and customer experience.
- Monitor account activity for security purposes.
- Communicate important account and service updates.
Account Security
We implement industry-standard security measures to protect customer information and banking transactions. These measures may include encryption, secure servers, multi-factor authentication, firewalls, fraud monitoring systems, and restricted employee access to sensitive information.
Customers are responsible for maintaining the confidentiality of account credentials, passwords, PINs, and authentication methods. Unauthorized sharing of account access information may compromise account security.
Sharing of Information
We do not sell customer information. We may disclose information when necessary to:
- Comply with laws, regulations, court orders, or legal processes.
- Prevent fraud, money laundering, or financial crime.
- Provide banking services through authorized service providers.
- Process transactions through payment networks and financial institutions.
- Protect the rights, security, and property of our customers and organization.
Cookies and Website Technologies
Our website may use cookies and similar technologies to enhance user experience, remember preferences, improve website performance, support security functions, and analyze website traffic. Users may manage cookie preferences through their browser settings.
Data Retention
We retain customer information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and meet regulatory recordkeeping requirements.
International Transfers of Information
Information may be processed and stored in jurisdictions where our service providers, technology partners, or banking partners operate. Appropriate safeguards are implemented to protect customer information when transferred internationally.
Customer Rights
Subject to applicable laws and regulations, customers may request access to personal information, request correction of inaccurate information, update account details, or exercise privacy rights available under applicable data protection laws.
Fraud Prevention
We continuously monitor account activity to detect unauthorized access, suspicious transactions, and potential fraud. Transactions may be delayed, restricted, reviewed, or declined where necessary to protect customer accounts and comply with regulatory requirements.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of any third-party services they access.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, regulatory obligations, or security practices. Updated versions will be posted on this website and become effective upon publication.